Shipping

Delivery Method

Orders are delivered by GLS courier service.

We have chosen GLS as our delivery partner to ensure a reliable, flexible, and premium-quality delivery experience for our customers.

Delivery Area

We currently ship to selected European countries. Delivery is available only to destinations where shipping can be arranged by GLS.

Shipping Costs

Shipping fees are calculated individually based on the destination country and delivery address.

The exact shipping cost will be displayed during the checkout process before the order is finalized.

Delivery Time

Estimated delivery times vary depending on the destination country. In most cases, orders are delivered within 2–10 business days after dispatch.

Please note that delivery times are estimates only and may vary due to factors beyond our control, including customs procedures, local carrier operations, public holidays, or other logistical circumstances.

Payment

Online Card Payment

Payments can be made securely by credit or debit card through the SimplePay Online Payment System operated by OTP Mobil Ltd., a member of the OTP Group.

When choosing online card payment, customers are redirected to the secure SimplePay payment page, where card details are entered directly. Vitaltier does not have access to or store any payment card information.

The payment process consists of the following steps:

1. After clicking the “Pay” button, you will be redirected to the secure SimplePay payment page.
2. Enter your card details and verify the information provided.
3. The transaction is processed through the banking system.
4. You will receive confirmation of the payment result by e-mail and will then be redirected back to the webshop.

SimplePay continuously monitors transactions and applies security measures designed to protect cardholders and prevent fraudulent activity.

Important Information

Any complaint regarding shipping damage, missing items, or packaging issues should be reported immediately after receipt of the parcel.

To facilitate investigation of shipping-related complaints, we strongly recommend recording an unboxing video when opening the package. Such video evidence may be requested when handling claims relating to transport damage or missing products.